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The Do’s and Don’ts of Gathering Customer Feedback
Customer feedback is one of the most vital tools a savvy marketer has at their disposal. By maintaining and monitoring high-value feedback channels, it’s possible to highlight opportunities or blind…
3 Ways to Measure Customer Satisfaction
Customer satisfaction is often treated as a catch-all term, when in reality, it encompasses a broad range of satisfaction metric types and levels. Where one customer is happy about product…