Category: Stress Management

Sales

12 Ways to Keep Sales Stress from Taking Over…

Working in sales can be incredibly stressful. According to US News, being a sales manager is among the most stressful jobs one can have and Thrive Global found 67% of reps are close to reaching burnout.

Though burnout is not classified as a medical condition, in 2019 the World Health Organization acknowledged burnout is an occupational phenomenon that may lead to symptoms such as:

  • Exhaustion and/or extreme energy depletion.
  • Negative feelings towards one’s job.
  • Reduced productivity and output.

With two-thirds of salespeople facing tough pressures that leave them on the brink of burnout, the ability to manage the stress that comes from working in the field is critical for personal and professional well-being.

When employees are chronically stressed, their motivation, resilience, and communication skills can be negatively impacted — and for sales professionals, all of these attributes are necessities of the role.

For sales teams that want to reach their goals and mitigate turnover, stress management needs to be a top priority.

What is sales pressure?

1. The pressure to meet or exceed ongoing quota.

Sales is an essential role. The output of sales directly impacts a company’s revenue and its ability to fund more ventures and pay employees. Having the pressure to hit aggressive targets each month to keep your company in good standing can be a daunting task.

This pressure can also mount during times of economic uncertainty, or when a rep experiences a few tough months when they are struggling to hit their numbers.

2. Commission-based compensation plans.

Many sales professionals receive some sort of commission-based compensation. In other words, if they don’t sell, they don’t earn money (beyond their base salary). This dynamic can create a great deal of stress, especially when selling in a competitive market.

3. Working through rejection.

Rejection is a common reality of working in sales. While knowing how to handle sales objections can help reps push through and reach their goals, being rejected repeatedly can be a tough pill to swallow.

4. Lack of resources and sales enablement support.

Sales teams need support to run smoothly. When sales reps don’t have the tools, coaching, and systems they need to sell effectively, working through redundant tasks without guidance can slow down their selling efforts, causing unnecessary stress. That’s why having a strong sales enablement plan in place is crucial.

Now let’s cover some ways reps and managers can relieve stress and handle the pressure that can come with working in sales.

1. Ask for help.

Regardless of your title or experience level, every working professional can benefit from receiving support. If you find yourself falling behind on work, struggling to meet a deadline, or are experiencing challenges hitting your numbers, speaking up sooner rather than later and asking your manager or colleagues for support is crucial.

For example, if you reach the second week of the month and you’re realizing your current numbers aren’t where they need to be to reach quota by the end of the month, flag your concerns to your manager as soon as they arise.

Not only will communicating what’s going on relieve some of the pressure you’re experiencing, but speaking up when there’s enough time to mitigate the issue gives time and space for your manager or mentor to work with you and find a solution. This is a more proactive approach than continuing to fall behind all month without speaking up.

2. Take intentional time away from work.

Top-performing reps spend 40% more time working outside of regular working hours than lower-performing reps. While the time spent can lead to results, that pace isn’t necessarily sustainable over time.

Giving yourself intentional, dedicated time away from work to recharge is crucial for avoiding burnout. That means during the time you’re working, you’re all-in and focused on work. And when you’re not working, you’re fully disconnected. While this can be challenging while selling remotely, it is doable. Here are some ways you can create better boundaries while working remotely:

  • Establishing a set daily routine where you begin and end work at the same time. Once you are logged off, remain logged off if you can.
  • Having a dedicated workspace. Whether it’s a home office, desk, or corner of the kitchen table, avoid working from leisurely spaces to create better separation.

3. Incorporate mindfulness practices into your work day.

How often do you take breaks during the work day? If you sit down at your desk and don’t get up until the day is done, you could be doing yourself a disservice.

Though setting aside work to take a break sounds counterproductive, or like a poor use of time, taking breaks throughout the day actually gives you back time because it helps you remain more calm and focused. For optimal productivity, researchers at MIT suggest taking a 15-minute break every 75 to 90 minutes.

During those breaks, try to refrain from consuming content or reading emails. Use that time to take a walk, stretch, get some fresh air, or spend a few moments meditating to recharge and refocus, helping you ward off feelings of burnout.

4. Focus on one task at a time.

Time and again, research reminds us that humans are not very good multitaskers, yet we continue to multitask our way through each day. According to Bryan College, productivity losses associated with multitasking costs companies nearly $450 million per year. When companies are experiencing steep productivity losses, that could lead to putting increased pressure on sales teams to close that gap.

On an individual level, multitasking may have harmful effects on cognitive ability and IQ. After prolonged periods of task-switching, the regular tasks you perform could start to feel more difficult in the future, which doesn’t help mitigate feelings of overwhelm.

Focusing your attention on one task at a time can help improve efficiency, and quality of work which is good news for your bottom line.

5. Improve your sales enablement strategy.

When was the last time your organization made improvements to its sales enablement strategy? If you can’t remember, now is a good time to dial it in.

According to HubSpot research, teams who have dedicated sales enablement support are more likely to meet or exceed their revenue targets. When reps have the sales enablement support they need, they’re less likely to feel overwhelmed by redundant, administrative tasks and can dedicate their time and energy to selling.

Even if your organization doesn’t have the resources to support dedicated sales enablement staff, investing in a suite of powerful sales enablement tools is a great first step to ease the workload of your reps so they can spend more time engaging with potential customers.

6. Balance conversations with prospective and existing customers.

As mentioned above, persistent rejection can be challenging for reps working hard to make quota. While rejection is a part of the job, being faced with constant rejection can become discouraging. That’s why it is important to stay in touch with your current customers to continue your working relationships with them.

Your existing customers are 40% more likely to buy from you than a new prospect. When you are constantly going after new customers, you can potentially leave money on the table, while putting in a lot more effort than needed, leading to burnout. Having a balanced mix of new and returning customers is essential for reaching your goals, and staying motivated.

7. Understand your sales data.

As a sales professional, you should treat your data like a valued colleague. While it can be tempting to focus solely on quota attainment, there are several areas of the business you can look to for valuable insight on ways to improve.

By understanding what KPI’s matter most to your organization, and knowing exactly what the current data you have access to is telling you about your customers and current approach to selling, you can learn what small, tangible steps you and your team can take to improve performance.

8. Set realistic, actionable goals.

Salespeople are an ambitious bunch. While that ambition is admirable, it can also lead to burnout when it’s fueled by unrealistic goals.

To keep sales reps and managers inspired, sales goals should be realistic, actionable, and clearly communicated so everyone being measured against them understands what they are accountable for.

Ultimately, your sales goals should be a road map to success for you and your team, not an impossible hurdle to overcome.

9. Focus on your overall self-care.

The image of self-care that’s presented on Instagram can conjure some eyerolls, but before you keep scrolling, just hear me out. Overall self-care goes much deeper than face masks and bubble baths (though those are great too).

When you aren’t taking care of yourself physically, emotionally, and socially, it can be a lot harder to be present and engaged at work — especially when you’re working remotely and the lines between work and home are constantly being crossed. If you can, spend some time each day (even if it’s just a few minutes) finding ways to feel more aligned and present.

Some things that can help include:

  • Meditation
  • Exercise
  • Staying hydrated
  • Repeating affirmations
  • Eating foods that help you feel more energized
  • Getting enough rest

Prioritizing your basic needs can ward off feelings of stress and burnout, and can help you feel more engaged and present in your daily work.

10. Be prepared for objections.

As we’ve covered, rejection comes with the territory when working in sales. With this in mind, a key competency salespeople need is the ability to handle objections in stride (and without taking them personally).

When you’re gearing up for your sales calls, being prepared and anticipating the possible objections a customer may have is important.

By coming prepared and anticipating what questions, concerns, and objections a prospect has beforehand, you’re less likely to be caught off guard, creating a stressful situation when you feel like you have to stumble through an answer. Before you jump on your next call, follow the tips in this post to help you prepare.

11. Lean into your ideal work style.

What do you need to get into your zone of genius? Do you find you do your best thinking and engaging at certain parts of the day? Or are you someone who likes to batch their work for greater efficiency? Whatever your work style is, do your best to lean into it.

By forcing yourself to work outside your zone of genius, you’re potentially making your work harder than it needs to be. Get familiar with what you need to do your best work, and tap into it to find your workflow.

12. Look into problematic areas of your sales process.

It’s hard for any rep to thrive under a broken sales process. If several members of your team are feeling the weight of similar stressors, or if you find customers aren’t converting after reaching a specific point in your sales process, it could be a good time to take a look at what’s going on.

Ironing out the kinks in your organization’s sales process can make all the difference in helping reps do their job effectively, and with as little stress as possible.

Just because burnout is common in sales, doesn’t mean it’s acceptable. For more advice on helping relieve stress and prevent burnout for salespeople, check out this post.

Sales

How Sleep and Positivity Power Your Sales Team

If you’ve worked in sales, you know that your performance is based on a single premise: you have to want to sell. Prospecting effectively, rebounding quickly from rejection, and dealing with difficult customers won’t happen if your heart’s not in it.

With 95% of sales performance attributed to your mental state, positivity — and its transformative power — becomes your biggest lever for success. A positive attitude endears you to both clients and coworkers. It not only boosts individual performance, but spreads amongst team members, lifting numbers and morale. The most proactive managers are aware of its influence and model a positive outlook themselves, thereby inspiring their employees.

But cultivating positivity can be difficult when you work in a competitive, high-pressure, and rejection-saturated atmosphere — as every salesperson does. Like a plant, a positive attitude needs to be nurtured so that it can thrive. That’s why, in order to stay positive, salespeople should work on positivity’s foundation: sleep.

Emotion, Mood, Attitude — What’s the Difference?

In order to talk about positivity, we need to talk about the differences between emotion, mood, and attitude. Here’s a quick primer before we get into the science.

  • Emotion: a feeling (scientifically known as an affect) characterized as positive or negative, such as happiness or fear. Emotions are discrete, short-term events in response to a stimulus.
  • Mood: longer-lasting feelings that are positively or negatively characterized, but not tied to a particular cause.
  • Attitude: a more long-term way of looking at and responding to the world. It represents a more stable personality trait that colors a person’s outlook on life. It is adaptable and subject to change.

Positivity Powers Sales

The fact that positivity correlates with great sales performance is almost intuitive. We want to be around positive people; we find them more charismatic and convincing. In fact, banks are more likely to give loans to optimistic entrepreneurs—the ones that dream big.

Whether you’re a manager, a coworker, or a client, you’d probably rather do business with a salesperson who broadcasts a positive, can-do attitude than one who doesn’t. The science backs our intuition with evidence: positive people find greater sales success.

  • Stress brings work performance down. It also leads to cognitive interference, which is the scientific term for recurring, intrusive thoughts that diminish your focus and your drive. Positivity curbs stress, and can even prepare you to more effectively cope with future stress (a guarantee, in the sales world!). Less stress and more focus at work almost always equals better numbers.
  • Positive people are positioned for growth. They seek out learning opportunities and challenges, rather than succumbing to a defeatist attitude.
  • Thinking positive makes you more adept at absorbing and remembering new skills. Research indicates that people who feel positively about a task exhibit more engagement in the area of the brain dedicated to learning and memory. Subsequently, they perform better at the task.
  • A positive attitude is contagious. It easily jumps from person to person, multiplying its benefits across entire sales teams.
  • If you think positively, you’re creating a self-fulfilling prophecy for success. Having faith in your own abilities increases the likelihood that you’ll do the necessary work to meet your sales goals.

The broaden-and-build theory of positive emotions covers almost all of the above points, stating that positive emotions boost creativity and can help strengthen relationship-building, all of which are valuable to a sales team.

Finally, it’s important to note that positivity appears to breed achievement more than achievement breeds positivity. A review of more than 200 studies on the subject found that positive emotions not only tend to precede markers of success in work and life, but also encourage the “desirable behaviors and cognitions” that lead to success, such as high energy, creativity, and sociability.

This is why a positive attitude should be considered an essential first step to sales success, rather than a byproduct of sales success.

Sleep and Emotion Are Inseparable

We know that getting sufficient sleep has benefits across the physical, cognitive, and emotional spectrums, and that it can dramatically boost work performance. But it appears that our emotions are impacted by sleep to the greatest degree: meta-analysis has found that sleep deprivation affects mood notably more than it does cognitive or motor performance.

The strength of this sleep-emotion link has been well-documented. Your perception of how well you’ve slept is a reliable predictor of your mood the next day, and the long-term effects of sleep on mood are incredibly pronounced. Nearly all mood disorders occur alongside “one or more sleep abnormalities,” prompting scientists to theorize that enough lack of sleep could actually be causing these disorders.

Given how tightly sleep and mood are wound together, it’s safe to say that sleep plays a huge role in the attitude you bring to work. If positivity is a plant, sleep is at the root.

When You Don’t Sleep, Your Attitude Suffers

Sleep loss affects your mood in several ways, and all of these consequences combine to prevent the positive mindset you want.

Your Mood Worsens

When you don’t get sleep, you simply feel crummy — emotionally as well as physically. One study cut its participants’ nightly sleep down to four to five hours a night, then measured the effects of the sleep deprivation on mood. The participants experienced a rise in overall mood disturbance, and felt more confused, tense, and anxious in particular. It was only when they caught up with two nights of unimpaired sleep that they reported a dramatic uptick in mood.

Unfortunately, if you’re getting more than four to five hours a night but still less than your sleep needs, your mood will probably still drop. After sleeping five to six hours a night for an extended period of time, medical residents said that they not only felt “moodier,” but that their ability to care for patients had become impaired.

You Can’t Regulate Your Emotions

When you’re well-rested, your emotions are well-regulated. You can respond to negative circumstances with patience and poise. But when you lose sleep, your ability to control your emotions lessens. You’re more irritable, and liable to lash out with emotion that’s disproportionate to the situation.

One study looked at how sleep-deprived subjects responded to different types of stressors, all of which are pertinent to the sales workplace: “cognitive tasks, time pressure, and feedback about performance.” The study varied the severity of these stressors to try and gauge whether sleep-deprived people had a lower threshold for troubling situations. Indeed, compared to a control group, the sleep-deprived participants reacted with more stress, anger, and anxiety to the triggers designed to be low-stress.

Worryingly, sleep deprivation can disrupt our emotional regulation so much that we can’t tell the difference between something negative and something neutral.

Researchers have found that sleep-deprived people will react with the same strength of emotion when presented with mundane “distractors” (for example, an image of a spoon) as when they look at negative ones (for example, an image of an injury). These results suggest that when you’ve lost a lot of sleep, you can become strongly emotionally affected by situations that you normally wouldn’t even register as stressful.

What’s more, your reactive state becomes apparent in how you express yourself, whether you want it to or not — it even influences your tone of voice. It’s a good bet that you’ll sound more prickly and antagonistic when you haven’t slept, upping the risk of strained personal and professional relationships.

When you’re prone to overreaction and volatility, positive thinking is far from your mind. But what about when something positive does occur—could it lift you out of your sleep-deprived funk? Unfortunately, the answer seems to be no: lack of sleep can blunt your response to positive achievements, so you may not even be able to appreciate success when it happens.

You’re At Risk for the Stress and Sleep-Loss Cycle

Sleep loss promotes stress, and stress promotes sleep loss. Once you’re caught in this bidirectional cycle, it can be exceedingly hard to escape. The repercussions of stress push you away from positivity and towards the negative, intrusive thoughts of cognitive interference. So, you’re not just moody and reactive—you’re unfocused and more prone to error, too.

Stress and sleep loss also appear to team up against your more balanced, level-headed self. Scientists think that increased stress may be a large part of the reason why emotional regulation and self-control are lowered in sleep-deprived people. Essentially, you’re being hit by two emotionally disruptive forces at once: the destabilizing impact of sleep loss, plus the stress caused by that sleep loss.

Your Bad Attitude Infects Others

When sleep loss has you feeling negative, reactive, and stressed — in other words, the opposite of positive —it’s almost impossible to keep those emotions to yourself. You and your coworkers are all influenced by emotional contagion: the transference of emotional expressions and emotions themselves between people.

Research tells us that we all subconsciously mimic the emotional cues that others advertise. These cues include vocal patterns, postures, gestures, facial expressions, and more. Once you adopt the cues yourself, you also experience the associated emotions.

CEOs and sales managers set the tone for the entire business. So, if a sales leader in your organization has a bad attitude due to sleep loss, it’s a sure bet that they’ll spread the negativity throughout the organization — and to potential customers, too.

This is especially worrisome for team managers, whose leadership methods affect everyone under their charge.

Why does lack of sleep mess with your mood? 

We’ve established that it’s impossible to untangle sleep from mood, and that sleep loss disturbs your mood substantially. But why? What causes these relationships? The science supports a few interlocking theories:

Self-Perpetuating Attitudes

After a night or more of insufficient sleep and all of the negative thinking it creates, you’re probably going to worry about the same thing happening the next night … and the next. By believing that the trend will continue, you’re upping your stress and perpetuating the cycle. Negativity breeds negativity, and a bad attitude feeds on itself.

The Prefrontal Cortex and the Amygdala

Your brain’s prefrontal cortex is a great regulator. It’s responsible for all the complex executive functioning tasks that bear on your work, like focusing, planning, and decision-making. It also has a connection to the amygdala, the region of the brain that governs your emotional reactions to both positive and negative stimuli. The prefrontal cortex (or PFC) is thought to hold the reins on the amygdala, inhibiting it before it becomes too engaged, and preventing a person from too much reactivity.

Sleep, and particularly REM (rapid eye movement) sleep, plays a crucial role in maintaining this connection. Studies show that achieving REM sleep seems to initiate a sort of emotional reset in the brain, “optimally preparing the organism for next-day social and emotional functioning.” During this phase of sleep, levels of the stress hormone norepinephrine are at their absolute minimum, priming the body to be less reactive to future stressors. REM sleep also appears to help maintain the PFC’s control over the amygdala.

When you lose sleep, however, the connection between the PFC and the amygdala appears to loosen. The PFC can’t inhibit the amygdala as much, and your emotional regulation goes haywire. One study showed that a single night without sleep caused reactivity in the amygdala to jump up by 60% when subjects looked at “emotionally negative pictures.”

This disconnect between the PFC and the amygdala is thought to be the driving force behind the rise in reactivity following lack of sleep.

Ego Depletion Theory: How Willpower Works

Ego depletion theory states that each of us has a reservoir of discipline that we use when exercising self-control. Discipline, as you well know, is crucial to success in sales: you need to be disciplined about pursuing prospects, following up with clients, monitoring your various projects, and all else.

Whenever you’re exercising your willpower, you’re dipping into your discipline-reservoir. But the reservoir is finite — it depletes over time, like fuel, which means your self-control can fail if you’ve been taxing it. Research tells us that glucose is an essential part of this system, and that having less glucose in your bloodstream can make your reservoir drain more quickly.

Here’s where sleep comes in: sleep deprivation and poor sleep quality both negatively affect the body’s metabolization of glucose. Basically, studies suggest that if you don’t sleep, you won’t rebuild the cognitive resources necessary for full self-control, and your moods will be more volatile and less positive.

A lack of self-control also kicks off its own vicious cycle of sleep loss. After all, you need self-control to tell yourself to go to bed, even when it’s tempting to stay up later. If your mental resources are depleted, you won’t be able to sleep when you need to, which leads to a further lack of self-control … on and on, until the cycle is broken.

More Sleep Equals More Positivity (and Productivity)

Based on all of the above information, sleep holds the key to nurturing and maintaining positivity. Just as your mood plummets when you’re sleep-deprived, it lifts when you prioritize paying off your sleep debt — the difference between the amount of sleep you’ve gotten and the amount of sleep your body needs, calculated over the last 14 days.

Why focus on sleep first? Studies show that sleep has a more powerful impact on mood than vice versa. It would be tougher to try and goad yourself into a positive mindset and then catch up on sleep. Rather, you should aim to sleep more so that you can shift your attitude.

The more you sleep, the more thorough your emotional reset becomes. Your brain’s resources are replenished, your glucose metabolism evens out, and you’re in a better place to respond to both positive and negative developments during the day.

At the same time, your overall vigor — the energy, liveliness, and enthusiasm you project — rises by up to 64%. Decreasing your sleep debt by 8 hours can also reduce the negativity in your vocal patterns by up to 67%, which bodes well for your interactions with coworkers and clients alike.

Thankfully, other consequences of sleep deprivation reverse into benefits when you get sufficient sleep. High sleep quality produces more positive affect, which in turn combats stress, breaking the stress/sleep-loss cycle.

Emotional contagion, too, works both ways. People with positive attitudes spread them to others, increasing cooperation and decreasing conflict, paving the way for a better work environment. Research indicates that this positive emotional contagion is just as powerful as the negative kind.

Try These Sleep Habits to Stay Positive

Ready to promote more sleep and positivity in your sales team? We recommend a two-pronged approach.

Reduce Your Sleep Debt

  • First of all, start thinking of sleep like you would any other important sales responsibility. Labeling your bedtime as a must-hit item on your schedule, and sticking to it, is vital. Remind yourself that sufficient sleep is a necessity, not a luxury.
  • Some quick changes to your bedroom environment can encourage naturalistic sleep. Aim for a temperature between 65 and 68 degrees Fahrenheit, total darkness, and complete silence. An eye mask and ear plugs may also help.
  • Before you go to bed, initiate a wind down period during which you prioritize calming activities, like reading or taking a relaxing shower. Refrain from doing anything that might cause you stress or anxiety.
  • Avoid the blue light produced by screens while you’re winding down. You can turn off the screens entirely, or, if you simply must Netflix late at night, you can purchase blue light-blocking glasses. You might also check to see if your devices have a blue light filter you can activate, although the efficacy of these filters is still being investigated.
  • Your morning routine matters, too. Coax yourself out of bed and into activity early in the morning, as soon as you wake up. Get some sunlight so that your body knows the day has begun. If you drink coffee, do so as early as possible—it can easily interfere with sleep if consumed later in the day.

Plan Around Your Circadian Rhythm

  • While you watch the amount of sleep you’re getting, you should also pursue a consistent sleep routine. That means consciously timing and scheduling the windows in which you sleep or relax, and the ones in which you’re hard at work.
  • Your circadian rhythm — the pattern of energy highs and lows that fluctuates throughout your day — can tell you when it’s best to sleep, wake, and work. Neglecting your rhythm can lead to circadian misalignment, which results when you sleep and wake at inconsistent or non-optimal times. The consequences of circadian misalignment can be severe, as it’s associated with many mood disturbances and disorders, including Seasonal Affective Disorder (SAD).
  • Try to commit to regular sleep and wake times across your week. If you wake up later than usual, you may be overshooting a valuable energy peak in your circadian rhythm, and head straight into an energy dip.
  • People typically have two energy peaks during the day — one in the morning, one in the evening—and these windows are ripe for productivity. Because they’re when your focus and emotional fortitude are at their highest, you should reserve them for your most demanding work responsibilities, like high-stakes calls, big decisions, and important meetings.
  • On the flip side, you’ll also probably experience an afternoon dip in energy, which is the perfect time for lower-priority tasks or a rejuvenating nap. In fact, naps can be a secret weapon in the sales world—they not only provide a short-term energy boost, but can reduce stress, improve your mood, and help you make up leftover sleep debt.
  • To take full advantage of the peaks and troughs in your circadian rhythm, purposefully schedule out your day. Laying out the key tasks ahead of you can diminish the anxiety you feel about tackling them.

Positive thinking is especially critical for everyone right now, as stressors like the COVID-19 pandemic threaten to overwhelm us. As for the sales world, it will always entail a certain amount of unpredictability and stress. Some people navigate it with a cutthroat mindset, thinking that cynicism is the key to getting ahead. But when it comes to the best frame of mind for selling well, research overwhelmingly recommends a positive attitude.

If you encourage your team to diminish their sleep debt and capitalize on their circadian rhythms, you’re likely to see their moods brighten as their numbers rise.

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