Category: Walmart

B2CRM News

Walmart Unveils New Return Options

In time for Christmas and dealing with all those items ordered for the holidays that didn’t quite work out – Walmart released new return options that eliminates the need to print out shipping labels, tape them on boxes, and seal it all up for delivery to the shipping store.

In ‘Tis the Season for Hassle-Free Returns, Walmart announced a new easy return service called, Carrier Pickup by FedEx. It’s described as “an incredibly convenient way to make that unwanted gift *magically* disappear.”

Better still, the convenience is not to disappear after the holiday season but will remain an option for hassle-free, printer-free and cost-free returns for purchases made in-store, online, or even from a third-party vendor on the Walmart platform.

It works through return requests both through the site and the Walmart App:

  1. Select “Drop off at FedEx” as the return method
  2. Get a return code / QR code
  3. Take packaged return along with the QR code to any FedEx Office location
  4. A FedEx associate will scan the QR code, print a free return label, attach it to the box and ship it back to us

How to build your customer model

Customers who still wish to return items to store may do so, as well. So that customers can choose the method they prefer. Given that returns are such a significant part of online orders, that can boost the customer experience, which is a major plus for the retailer.

Returns are an integral component of any eCommerce business and so must be factored into the brand’s marketing position. Retailers who capitalize on the ability of technology to reduce the pain points of returns for their customers build loyalty that translates into more sales and higher retention.

The post Walmart Unveils New Return Options appeared first on Post Funnel.

B2CRM News

Walmart Adds a Shoppable Cooking Show to its Marketing…

Tastemade, the streaming media company behind the Emmy-nominated series, Struggle Meals, is entering into its first brand partnership with Walmart for two holiday cooking episodes airing on November 19 and December 17th. The episodes can be viewed on Tastemade’s streaming network, as well as YouTube, Snapchat, Facebook, Instagram, and TikTok.

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Struggle Meals viewers will be able to seamlessly shop Walmart for holiday recipe ingredients and get them delivered or pick them up curbside using Walmart’s pickup & delivery service for delivery or curbside pickup. The preference for shopping online – even for groceries – has grown markedly since the pandemic struck.

At the same time, people who normally ate had to adapt to eating at home.  Even if they had access to takeout, some preferred to cook either to economize or to just fill the empty hours when stuck at home, and one industry’s loss proved another’s gain, as we saw in Not Your Mother’s Tupperware Party.

While Walmart’s eCommerce sales soared, so did media content, and the concept of Struggle Meals, hosted by Chef Frankie Celenza, was perfect for consumers who sought guidance in preparing economical meals as easily as possible. The series can boast an audience of over a million viewers a week.

“We know Chef Frankie Celenza has a massive, loyal fan following,” observed Mary Schulke, Associate Director, Strategic Partnerships at Walmart.

Accordingly, she is certain the holiday cooking shows will be a hit that will lead to increased sales as they shop for the ingredients involved. The folks at Tastemade concur.

Chef Frankie declared: “It’s been awesome to work with Walmart to give our engaged and passionate audience a special gift when they need it most, making the recreation of these meals at home as convenient and cost-saving as possible. The ability to text and instantly purchase recipe ingredients through the Walmart app is quick and simple, which we know our fans will appreciate during the busiest time of the year.”

Not all their audience members extend their love of the show to Walmart, as indicated by the comments on the Struggle Meals Facebook page. But certainly, making it easier to buy through Walmart than through any other means while watching the show would at least tip the balance in the retailer’s favor for those who may have had only neutral feelings about it.

The post Walmart Adds a Shoppable Cooking Show to its Marketing Recipe appeared first on Post Funnel.

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