Category: shipageddon

B2CRM News

Raining with a Chance of Delays

As early as this last summer, experts predicted the 2020 holiday shopping season would be a special kind of bonanza. To top off an over-the-top year, customers have already started feeling the effects of it all when shopping online – tons of out-of-stock items, limited supply chains, and most infamously – shipping delays.

“Demand has been strong, and a friend of mine calls it ‘Shipaggedon,’ or concern about what’s going to happen in the transportation network,” David Bolotsky, Founder and CEO of the online retailer Uncommon Goods, said, echoing a notion many share right now.

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“What I think it means for shoppers is if you see something you want, I would buy it now; stick it under the tree.”

As Adobe Projects puts it, this holiday shopping season will be a record-breaker in terms of online sales, said to hit $189 billion.

Back in October’s delayed Amazon Prime Day is when consumers got the first hit as carriers had to refuse deliveries. But what about the retailers and suppliers on the other side of the Shipaggedon?

With the jolliest time of the year around the corner – experts say that delays and REAL chaos are coming as parcel companies, as FedEx and UPS, are already stretched thin, tackling a surge in holiday packages.

“Worldwide supply chains are in disarray. The current pandemic affects everything, and the transport and logistics sector is in the thick of it. Shipping companies and ports across the country are already struggling to keep up with consumer demand, and the worst is yet to come,” said David Aitken, CEO of National Road Carriers Association (NRC).

With a potential shortfall of as many as 7 million packages a day, this will surely be an unprecedented peak season for both sides of the party.

Retailers, make sure your brand is ready in terms of suppliers, inventory, and carriers – as this year is said to make online shopping history!

Customers, if you’re usually a last-minute shopper, you definitely want to avoid waiting for the eleventh hour to get those Christmas presents this year!

Look at the bright side; you can make more thought out and spaced-out purchases that are less frantic.

More Adobe Projections listed by Retail Customer Experience:

  • From November 22 – December 3 – online sales will pass $3 billion a day.
  • Black Friday – projected to generate $10 billion in online sales, an increase of 39% YoY.
  • Cyber Monday – will generate $12.7 billion, a 35% jump YoY – remaining the biggest shopping day of the year.
  • Smart Phones – Americans will spend $28.1 billion more on their smartphones in comparison to last year, accounting for 42% of all online sales.

Watch this space for updates on the issue in the coming weeks.

The post Raining with a Chance of Delays appeared first on Post Funnel.

B2CRM News

‘Tis the Season to be Worried

That’s it. It’s here. Thanksgiving week, with the 2020 BFCM (not familiar with this acronym? First, if you read PostFunnel, you should be. Second, Google it. It’s perfectly safe for work. Also, you’re working from home, so no one knows what’s on your screen anyhow).

A few months ago, someone started using the word “Shipageddon” to describe what’s going to happen on this year’s holiday/shipping season. I’m not sure exactly when it started or who deserves the credit, but judging by many reports – retailers, carriers, and customers are starting to feel it.

Back in October, when the delayed Amazon Prime Day unofficially kicked-off the early-early-bird shopping season, The Wall Street Journal already reported that some carriers had to refuse packages. And this week, we already heard about how when buying directly from Apple’s official website, some users could not expect their package until after Christmas, and that with new lockdowns, Amazon might have to prioritize essential products – pushing non-essentials to the back of the line.

We have touched on this topic extensively in recent weeks, doing our best to help our readers prepare their marketing strategy for this period.

We had this:

The Looming Shipping Chaos: Everything you Need to Know

And that:

The Experts Are Here: Pro Advice to Fight Off the Looming Holiday Season Shipping Chaos

And, finally, this:

How To Win The Looming Shipping Chaos of the 2020 Holiday Season

And since this period is running now and for 5-6 weeks, there are still things you can do.

And now, just before it’s really too late, we wanted to send you off with this: an infographic showcasing how we got here, and by doing so, maybe learning something about the future shopping seasons. Here’s to a great 2020 finale!


The post ‘Tis the Season to be Worried appeared first on Post Funnel.

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