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What Delta’s SkyMiles Program Campaign Tells Us About the Future of the Travel Industry

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Are rewards programs keeping airlines afloat? They just might be.

Delta Airlines is taking a different marketing approach in its latest video called โ€œGrow Your World With Every Mileโ€ highlighting its SkyMiles program.

The program was initially launched as the โ€œDelta Airlines Frequent Flyer Programโ€ in 1981 and was renamed SkyMiles in 1995. The recent ad spot marks Deltaโ€™s first major investment in marketing the loyalty program. Why the recent focus on marketing a 42-year-old program?

Unsurprisingly, the COVID-19 pandemic.

How Airlines Are Creating Their Own Banks

Though travel demand and spending decreased due to the pandemic in 2020, Delta was able to generate cash by raising $6.5 billionย through the SkyMiles program and payouts from its co-branded credit card partnership with American Express.

Delta isnโ€™t alone in using this approach โ€” United used a similar strategy to generate cash from its loyalty program during the pandemic, and recent reports have found that some popular rewards programs are worth more than the airlines. ย 

In late 2020, Delta created its subsidiary SkyMiles IP Ltd. which essentially serves as the companyโ€™s own โ€œbankโ€ that it can purchase miles from to use as financial leverage.

With this move, the success of the SkyMiles program is now integral to the success of Delta, so investing in the programโ€™s growth is a no-brainer for the company. The more miles it can award loyal customers, the more potential capital the airline can leverage if travel demand dips again.

โ€œGrow Your World With Every Mileโ€ may have been the first piece of content weโ€™ve seen promoting Delta SkyMiles, but it certainly wonโ€™t be the last.

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